Aviation and Tourism Management

ROLE AND FUNCTIONS OF IATA

• History and organization
• Trade association activities
• Tariff co-ordination activities
• IATA-UFTAA dialogue
• IATA Bank Settlement Plan, IATA members

ROLE AND FUNCTIONS OF UFTAA / ICAO

• What is UFTAA / ICAO
• Aims and activities of UFTAA / ICAO

INTERNATIONAL REGULATIONS

• The Chicago convention
• Bilateral agreements
• The Warsaw convention
• IATA general conditions of carriage

TRAVEL TERMINOLOGY

• Currency Abbreviations
• Terms and definitions
• ATC/ IATA codes & abbreviations

AIRLINES RESERVATIONS using GDS/ CRS

• PNR Creation
• Reservation codes
• How to make a reservation
• Reservation through Portals/ GDS
• Amadeus / Galileo systems
• E-ticketing – Domestic & International

BAGGAGE

• Definition and Regulations
• Free baggage charges
• Dangerous goods
• Live animals and excess value charges

FARE CONSTRUCTION

• Intensive training in fare calculation
• Use of official Online Tariff manuals
• IATA/ Carrier fares and definitions
• Global indicators (2 letter direction codes)
• Interpretation of Airline fares & Fare rules
• Fare types – normal and special fares
• Seasonal fares
• The mileage system
• Maximum permitted mileage - MPM
• Ticketed point mileage - TPM
• Extra mileage allowance - EMA
• Extra Mileage surcharge - EMS
• Higher intermediate point - HIP
• One way, Round and circle trip
• Child and infant fares
• Limitation on indirect travel
• Currency regulation
• Taxes
• Automated Ticket Entry Reading

AIRPORT HANDLING

• Airport Familiarization
• Check-in Procedure 
• Post Check-in Departure area
• Customer facilities at airport
• Passenger requiring special handling
• Process of Onward Flight Connections

TRAVEL & WORLD GEOGRAPHY

• Calculation of transportation time for flight journeys
• Time differences
• International dateline
• Planning itineraries using web timetable
• Construction of unpublished transfer connections
• IATA 3 –letter codes

TRAVEL AGENCIES

• The Travel agent
• Operations – functions and purpose of various departments
• Incentives and source of income
• Facilitation procedures (Visa & Passport)
• Problem solving
• IATA recognition of a travel agency

TRAVEL DOCUMENTATIONS FOR INTERNATIONAL TRAVEL

• Passports, Visas, Health documents
• Practical use of TIMATIC (Travel Information Manual Online)
• Foreign Exchange Regulations

HOSPITALITY

• Introduction to hospitality
• Front office organization
• Reservation department
• Check-in and check-out Procedures
• Guest Relations

INTERNATIONAL TRAVEL & TOURISM ORGANIZATIONS

• ITDC: India Tourism Development corporation
• DOT: Department of Tourism
• WTO: World Tourism Organization
• Incredible India

TOURISM AND FORMS OF TOURISM

• Eco/ Sustainable/ Responsible Tourism, etc.
• Adventure Tourism
• Outbound & Inbound Tourism

TOURISM PRODUCT & MARKETING

• Planning, Development & Organizing
• Impact & Future of Tourism
• Future of Tourism
• Co-ordination & Implementation

DESTINATION MANAGEMENT

• Package Tours
• Tour Planning and tour costing
• Tourist Destinations – Domestic & International
• India’s tourist attractions
• Tourist attraction in Europe, N. America, SE Asia and New Zealand